For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct.
We will also ask you if you got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven’t received it,
we can not take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out the printers return policy for up-to-date details about reshipments.