Store policies

Defined for:

1. ART ORIGINALS
2. ART PRINTS
3. ART JEWELRY
4. AUDIO & VIDEO (downloads)

1. ART – ORIGINALS

Placing your order: for ordering a Original Art item (one of a kind, made by Wieteke) please reach out to us via the contact form next to the item in the webshop – or by writing to: Info@design4awareness.com Also; if you have any general questions about any art piece, you can ask them there.

Shipping costs: prices on the website are exclusive shipping costs as shipping costs will differ per item (what size it has) and per country.
We work with a professional company that specializes in shipping art. The total estimated costs of carefully wrapping your item and it’s safe delivery to your home, will be shared with you by e-mail asap, after you informed us of your interest in a specific work of art. After we’ve let you know the additional costs of shipping the item to your address, we ask you to let us know within 3 days whether you agree on the sum total price of the item including these shipping costs. Once we know of this – and this amount has been transferred by IBAN (Internet Banking); we will get everything organized for you as soon as possible.

Shipping times: Original Art will be shipped subject to Wieteke’s availability – typically within 7 days of purchase *

* TRAVEL Exception: some people like their item to be authographed / signed by Wieteke herself – on the back of the canvas for instance.
If in such occasions she is away on travels – you may have to wait a little longer for your item to be ready for shipping, until she is back.
In this case; we will ask you to make a downpayment so the item will remain reserved for you untill she returns home and will be able to
sign the item personally to you – before it will be sent on it’s way.

Refunds Original Art:

Original art items are wrapped and shipped by a separate expert company, to make sure your item arrives in perfect state.
Due to the sensitive nature of wrapping and shipping canvasses, and the possible damage that may occor to it at your place or
on it’s way ‘back’ to us, we cannot refund purchases of Original Art.

Important! Due to Australia’s laws on importing wood products, we do not ship canvas prints to Australia.

2. ART – PRINTS & PRINTED ITEMS

Refunds for misprinted/damaged/defective items

We are happy to refund any defective physical goods bought from the Design4awareness-Shop within 30 days of purchase.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

In such occasions we ask you to:

1) Please inform us of the problem (include a picture for clarity in case of damage) by emailing to: …..(link will follow soon – writing on 9-2-2022)

2) Read the refund policy of the company that printed your item HERE.

3) Inform the printer of your complaint HERE.

4) In case you wish to return your printed item – check out THIS list with addresses to see where it needs to be send to.

We always aim to process any requests for refunds and/or cancellation within 5 business days.

Packages lost in the mail:

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct.
We will also ask you if you got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven’t received it,
we can not take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out the printers return policy for up-to-date details about reshipments.

Shipping times Prints & Printed Items

Poster & Canvas Prints – Produced On Demand

Mugs – Produced On Demand

Please allow 2-5 business days for the creation of on demand products. Shipping times should be added on top of that. 97% of orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Average shipping times Printed Items:

United States: 3-7 business days following production

Europe: 3-7 business days following production

Australia: 4-7 business days following production

Canada: 4-7 business days following production

China: 8-14 business days following production

Africa: 6-12 business days following production

Brazil: 3-5 business days following production

Russia: 10-25 business days following production

* Note: it is possible certain items to do ship to certain areas. If this is so – you will be notified of that in the shop before check-out.

Customs:

Certain shipments may incur customs/duty fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Customers are responsible for these fees.

3. ART – JEWELRY

Refunds & Cancellations

Their terms and conditions can be found HERE.

4. AUDIO & VIDEO (downloads)

Delivery

Digital products will be delivered immediately into the My Library section of this site and will always be available there for streaming or download.

Refunds & Cancellations

Digital Goods and Online Courses: Due to the nature of digital data, we cannot refund digital goods and/or online courses.

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GENERAL INFORMATION

Design4awareness does not store credit card details, nor do we share customer details with any third parties.
Feel free to check out our Privacy Policy for more information.